General Sales Conditions

The present General Purchase Conditions regulate the use of the website Tequipila.com whose ownership belongs to Laura Uceda Sueiro with DNI 05422340K.

TEQUIPILA is a registered trademark in the OEPM whose use by third parties outside the property is strictly prohibited.

The use of the services of the store Tequipila.com presupposes the adhesion to the General Purchase Conditions that are established in the same moment of the purchase order. It is convenient that the client reads these General Conditions before proceeding to make a purchase.

The present general conditions will always be subject to the current regulations in each moment so if some term or condition was modified by the applicable regulation (both if that modification is temporal or permanent), the client always will have the rights recognized in the applicable regulation.

In case of contradiction between the provisions of the applicable regulations and the provisions of these general conditions, the provisions of the applicable regulations shall apply.

SCOPE OF THE CONTRACT

These General Purchase Conditions apply to the sale of all products of the Tequipila.com On Line Shop through its website and / or sale through WhatsApp or Instagram / Facebook and both for the products available in the Shop section of the website, which products are available for immediate delivery, or for the TEQUIPILA BY YOU articles that are made to order.

Tequipila.com reserves the right to cancel a customer’s access account if fraudulent, speculative or bad faith acts are detected in the use of this service.

PURCHASE LIMIT

For security reasons, no purchases can be made for more than 1.000 € or with more than 20 items per order.

PAYMENT METHODS

The payment will be made at the end of the purchase process and will be a condition for the formalization of it, both in stock and made to order products.

Under no circumstances can payment be made later on. Payment by deferred procedures such as cash on delivery or transfer is not admitted.

Payment methods accepted in Tequipila.com:

  1. CREDIT CARD: Visa® or Mastercard® or as well as 4B or 4B Maestro debit card through TPV of BBVA.
  2. BIZUM

The choice of the payment method is made during the purchase process on the corresponding screen.

Suppliers or issuers of payment methods can adopt anti-fraud measures that lead to the rejection of certain types of transactions. Tequipila.com is not responsible for the application of this type of security policy, since it is the supplier of the payment method that establishes its own regulations.

PRICES, DELIVERY and SHIPPING COSTS

The applicable prices are those indicated on the website on the date of the order. The prices are detailed in each article and include the V.A.T. (Value Added Tax)

SHIPPING COSTS and DELIVERY TIMES:

Packaging: So that your hat arrives in perfect condition, we send it to you in a rigid cardboard box that protects it from any blow and is very useful for the conservation of your hat and to be able to transport it easily.

Shipping costs for up to 2 hats (with delivery to the same address and individually packed in a cardboard box with tissue paper)

  • Spain (Peninsula) and Portugal: Included (delivery 24/48 hours)
  • Baleares: 9,95€ (delivery 3/4 days)
  • Canarias, Ceuta y Melilla: 14,95€ (delivery 4/5 days)
  • France: 9,95€ (delivery 3/4 days)
  • United Kingdom, Italy, Belgium, Holland, Luxembourg and Germany: 14,95€ (delivery 4/5 days)

The address indicated by the client may be a private home, a place of work or any other address. The billing address and the shipping address do not need to be the same.

Shipping for gifts and special requests:

It is possible to place an order and have it delivered directly as a gift to a third person. This option should be indicated during the process in our comments section. You can add any special requests and put the dedication you want us to put on a card in case it is a gift.

Impossibility of delivery:

In case of not being able to make the delivery due to the absence of the recipient, the transport agency will leave an indicative note and will try to contact the recipient by phone. After two unsuccessful attempts, the customer must contact the transport agency to proceed with the delivery.

CHANGES, RETURNS AND WITHDRAWAL

Only changes or returns due to size, defective product or error in your order by Tequipila are allowed.

If it does not correspond to the size chosen, let us know (by email or whatsapp) and the courier company will pick it up at the same delivery address in the same conditions as you received it and you will receive one equal, if the stock makes it possible, at the same address for delivery and collection.

If it is not possible to send you the same article because of the stock, we will refund the amount of the order though the payment method it was used in the purchase.

Due to the special characteristics of our hats all products to be exchanged or returned must be properly packaged.

The changes do not have any cost.

Procedure to make the change:

Contact our Customer Service, through the e-mail info@tequipila.com and we will pick up the product/s at the delivery address you use in the order.

STOCK AND AVAILABILITY OF TEQUIPILA PRODUCTS

Our ribbons are never exactly the same, as they are handmade and it is impossible for them all to be the same. The ribbon models are based on the inks used, in no case will a change be admitted on the grounds that the ribbon is not exact to the image on the Web site.

If there are any incidents regarding its supply or if there are no products left in stock, the customer will be informed immediately and the amount of the product or products without stock will be reimbursed. Tequipila.com will reimburse the corresponding amount without undue delay and, in any case, before 14 calendar days have passed.

The refund will be made by the same payment method with which the order was paid.

The data of availability of stock that are reflected in our web page are orientative and can vary.

GUARANTEE OF PURCHASED PRODUCTS

The guarantee offered is that established in the Royal Legislative Decree 1/2007, of 16 November, which approved the revised text of the General Law for the Defence of Consumers and Users.

CUSTOMER SERVICE

For any doubt, suggestion, query or complaint about the online store, you can contact the Customer Service, by any of the following methods:

Telephone: +34.629.393.244 (only Spain)

Email: info@tequipila.com

MODIFICATION OF THE GENERAL CONDITIONS OF PURCHASE.

Tequipila.com reserves the right to modify at any time this General Purchase Conditions. No modification will affect orders that are already in progress.

FORCE MAJEURE

The fulfillment by Tequipila.com of the totality or part of its obligations will be suspended in case a fortuitous case or of greater force occurs that prevents or delays the fulfillment. The following, in particular, will be considered as such, without this list being restrictive: war, a pandemic, riots, insurrection, social disturbances, strikes of any nature and supply problems not attributable to Tequipila.com.

Tequipila.com, will inform the customer of such an eventuality or force majeure within seven days of its occurrence.

In the event that such suspension is extended beyond a period of fifteen days, the customer will then have the possibility of rescinding the order in progress and will then be reimbursed under the conditions provided in these General Purchase Conditions or those others that the applicable regulations may, where appropriate, establish.

BASIC INFORMATION OF THE PRIVACY POLICY.

You can consult additional and detailed information about our Data Protection Policy in the following link

APPLICABLE LAW AND JURISDICTION

The present General Purchase Conditions are subject to Spanish legislation. Notwithstanding the above, the consumer who is not resident in Spain also enjoys the protection guaranteed by the mandatory provisions of the law of the country where he or she has his or her habitual residence. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the customer’s domicile.

SPECIAL CONDITIONS FOR TEQUIPILA BY YOU SALES

How long does it take for the item I have made to order?

Once the reservation is confirmed it will be delivered within 2 to 15 days depending on stock availability.

Can I return a made to order item?

You can only return them because of a mistake in the size or manufacturing defect.

Can I place more than one made to order purchase?

Yes, but you have to place a new order for each time, in case you have any doubt you can send us an Email or Whatsapp in the contact link of our website.

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